Refund policy

We provide a full money back guarantee (excluding shipping, handling, return fees and taxes) on non-customised/ non-customer ordered items (in stock at time of purchase) that are shipped to customers if they are returned within 14 days of delivery. Failure to notify PB Forged Wheels of any issues with your order (missing items, damaged items, wrong items) within 30 days of delivery can not be claimed for, refunded or replaced. All returns must be sent back in the original packaging and condition, undamaged. If items are not returned in this condition they will be rejected. The cost to return the item/s is the purchasers responsibility. Any and all delivery charges associated with your order are non refundable. To return you order you must contact us at info@pbforgedwheels.com. Any products returned without contacting us first will be rejected. Any parts that are not installed by PB Forged Wheels or approved partners are not eligible for a return. 

It is the purchasers responsibility to check that all details are correct on the sales quote and invoice such as delivery address and items requested. Any mistakes will not be liable by PB Forged Wheels. PB Forged Wheels require a minimum 50% PRODUCTION DEPOSIT to begin an order for custom made wheels. By paying the PRODUCTION DEPOSIT the customer gives PB Forged Wheels their approval to manufacture a wheel set to the specifications outlined in their sales quote. The Customer understands the PRODUCTION DEPOSIT &/ OR PAYMENT is also NON-REFUNDABLE and ALL SALES ARE FINAL. By paying the invoice, the Customer agrees NOT to initiate credit card disputes or cancel payment(s) for any reason.

PB Forged wheels are customised and built for your order only and therefore all PB Forged wheels orders are exempt from cancellation and are non-refundable. In the case that an order is placed and PB Forged Wheels are unable to fulfil the order due wheel core availability a refund will be processed back to the customer. Full refunds will not be offered in the event of a faulty part/s. In the instance of a fault with one or more parts of your wheel set a replacement for the part/ parts in question will be issued before any refund (of the cost of faulty part only) is offered. If you have purchased installation with your wheel set and decide not to proceed with the service, no credit or return for any perceived installation cost is applicable. Any parts ordered in specially/ specifically for a customer/ vehicle are subject to a 50% deposit and are exempt from refunds and cancellations. Any reductions on the deposit % offered is solely at management discretion, the same terms and conditions apply. Any parts not paid for that are ordered in specifically at the customers request will result in PB Forged Wheels taking legal action to recover funds. 

We recommend qualified individuals and/ or businesses install all parts or accessories purchased. Due to nature of our products, slight variances may be present and small modifications may be required for installation. Test fitting our products before the initial installation is highly recommended. If our approved partner/s have not carried out the initial installation no warranty on parts and/ or labour is available. We cannot be held liable for any problems, damage and/ or issues you may encounter during and after installation. However, if you do experience any installation issues please refer to any applicable aftercare material that accompanies your purchase. Failing that please contact us so we can diagnose the problem and offer a solution (from troubleshooting to booking your vehicle in with an approved technician to diagnose). If the product is faulty or defective we will exchange the item or issue a replacement upon verified visual proof and a report of defective parts from a recognised garage or trades person. If insufficient evidence is supplied PB Forged Wheels will test any/ all returned parts to ascertain any perceived faults. This does not include where you or your chosen installer has refused to do any minor modification that may be required for fitment. If the item has been damaged or altered from the original condition the item is no longer applicable for a return.

Any parts purchased/ exchanged between PB Forged Wheels must be received and inspected before any funds are made payable to the customer. Failure to send items or any items that are not as described (condition, fitment, function) will result in the item being returned to the customer and no payment being made. All exchanges/ buy-backs offered with PB Forged Wheels products are exclusive to the product/s in question and cannot be redeemed separately or against any other item. 

Any items shipped internationally that are subject to customs clearance and/ or charges are not eligible for a refund if clearance fees have not been paid or the item is delayed in customs at the recipients location. PB Forged Wheels can not be held liable for any delays due to customs and/ or couriers. This includes but is not limited to any additional storage or clearance charges and/ or additional documentation applicable. The purchaser is also responsible for ensuring the product/s purchased from PB Forged Wheels are eligible for import and usage in their territory, location, country. Any products deemed to be not suitable for import are not eligible for a refund or return. 

Items damaged or lost in transit are eligible for an exchange or refund after the courier has completed their investigation as to the history of the item\s in transit. If lost, any items found within this period will be sent on to the customer as per the original shipping method, where general terms and conditions apply.